Improving Business Operations & Productivity
This workshop exposes participants to effective techniques for bringing about significant improvement in the productivity and operational performance of their organization. Increased competition and tight fiscal and economic realities are forcing organizations to search for ways to work smarter and more efficiently. The tools which will be learned by attendees in this workshop will allow participants to lead these organizations to improved operational efficiency and by extension productivity.
This workshop is interactive, informal, and participatory in nature. Participants will work in teams and will work on practical exercises in order to develop a level of comfort with the operational performance improvement tools.
Workshop Outcomes
At the end of the workshop, participants will be able to:
· Measure current performance
· Setup performance improvement teams
· Develop a performance improvement plan
· Develop a performance measurement system
· Develop a systematic approach to operational improvement
· Benchmark operating performance against other organizations
· Identify the important change management issues that must be addressed
Who should participate in this program?
· Business Unit Managers
· Directors and Managers of Operations
· Plant Managers
· Business Owners
· Business Directors
· Service Managers
· Administrative Managers
· Senior Supervisors
Your Workshop Facilitator
Dr. Harvi Millar P. Eng is no stranger to the St. Lucia Chamber of Commerce having successfully delivered several programs to the business community over the last 10 years with over 30 years of experience. He is a leading consultant and trainer in strategic planning, performance management, leadership skills development, productivity improvement, total quality management and customer service. He has delivered numerous training workshops throughout the Caribbean, namely: St. Lucia, Guyana, Trinidad, Antigua, St. Kitts, the BVI, Bermuda, and in Canada. He holds a B.Sc. (Hons.) from U.W.I. and a Ph.D. from the Technical University of Nova Scotia.
