The St. Lucia Chamber of Commerce, Industry & Agriculture News

Give Back to the Nurses of Saint Lucia

Tue, 30 Mar 2021 15:05:24 GMT

In commemoration of World Nurses Month celebrated in May globally; the Ministry of Health and Wellness in collaboration with Performance Management and Delivery Unit is embarking on a donation drive to secure over four hundred (400) gift baskets for all the Registered Nurses in Saint Lucia.

As we navigate this unprecedented time in human history, the healthcare workers are the first line of defense against the SARS-CoV-2 (COVID-19). It is against this background we would like to express our appreciation and support for our Saint Lucian nurses. Their dedication and passion to provide treatment and care to all Saint Lucians during this time is extraordinary. Additionally, the mobilization of the National Vaccination Roll Out continues to demonstrate the attitude of service and the character of these truly selfless individuals.

Please click here for a possible list of items to compile in the gift basket. Any other suggestions are welcomed! For further information, please contact the Chamber Secretariat.

National COVID-19 Vaccination Program on the Way

(Past member) — Tue, 09 Mar 2021 12:36:48 GMT

True to its word, the National COVID-19 Vaccination Program led by the Ministry of Health and Wellness is on the way. First it was the Prime Minister and high level Government Officials and members of the essential services. The Leader of the Opposition opted not to join and be part of the live broadcast of the nations' Leaders taking the Vaccine.

But since then, momentum has certainly picked up with Members of the Opposition, Civil Society Leaders and Influencers joining the line of those who have taken the Vaccine. Arrangements have been made and a fairly smooth process set in train. At this time, there are multiple phases of the Vaccination program on the way.

Walk-ins have been accepted and the vaccination process is on the way. Chamber Executive Director, Brian Louisy was invited to take his vaccination publicly on Thursday at the Financial Center which he did without embarrassing himself or the Chamber. He was able to put on a brave face and took his jab without mishap.

Immediate Past President Martin Dorville and Director Dr. Alison Gajadhar were also part of the Public Vaccination event held at the Financial Center on thursday March 9th 2021.

Members are encouraged to step forward and take their vaccination. The Chamber has available, to those interested, a recording of the presentation made by the St. Lucia Medical and Dental Association on the Vaccine that was geared at informing members on the COVID-19 vaccine and dispel myths and fears surrounding it. Please call the Chamber for a copy.

The Sir Arthur Lewis Community College Launched Gateways to Global Careers (GGC)

(Past member) — Thu, 18 Feb 2021 17:10:04 GMT

The Sir Arthur Lewis Community College recently launched a new innovative programme entitled Gateways to Global Careers (GGC). The GGC programme is a cutting-edge offering which aims to futureproof careers by enhancing the global marketability and employability. The programme also aims to boost entrepreneurial and innovation capabilities.

Another attractive feature of the GGC programme is access to the first fully equipped Innovation Lab in the OECS Region. The Innovation Lab which has keen support from several national and regional organizations (e.g. Invest Saint Lucia, Inter-American Institute for Cooperation on Agriculture, Arizona State University), is to be sited at the main campus of the College and has three main features: The Technology Lab, The Food Lab and The Environmental Sciences Lab.

For more information please click here.

Gaining An Inside Edge - Dale Carnegie 2021

Fri, 22 Jan 2021 17:03:21 GMT

Gaining An Inside Edge - Dale Carnegie 2021

The St. Lucia Chamber of Commerce, Industry and Agriculture will again be hosting The Dale Carnegie Training Program “Skills for Success” starting February 25^th 2021. This World-Famous Effective Communications and Human Relations program has been successfully delivered in St. Lucia since 2004, with hundreds of satisfied participants and companies who have sponsored their participation. Leading Companies such as Bank of St. Lucia, 1^st National Bank, LUCELEC, M&C group of Companies, Massy Stores St. Lucia, JQ Charles Ltd, Unicomer, Tropical Shipping, WLBL, Allweld Inc, NIC, Exel Sign Ltd, ECCO, Goddard Catering Group, Sterling Insurance Brokers, SLASPA and GOSL have utilized Dale Carnegie Training as a critical and integral part of their leadership development pathway.

In September 2020, during the height of the Covid-19 pandemic, a Skills for Success Course was successfully hosted using a virtual delivery platform to rave review from satisfied participants. In the challenging times, firms must find ways to gain a competitive advantage, and invest wisely to sharpen the skills and talent of critical staff. Dale Carnegie programs continue to deliver the best returns and ‘biggest bang for your Buck!’ The Chamber is proud to offer this program, giving members an Inside Edge!

The Chamber’s 2021 work program has been structured to ensure it can help members Adapt, Operate and Thrive. The Dale Carnegie – Skill for Success program continues to deliver on its promises. Businesses and individuals prepared to learn how to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions should contact the Chamber of Commerce at 758 452 3165 or email info@stluciachamber.org. and view testimonials at https://youtu.be/DAK0uPP-nTQ .

URGENT- SCALED DOWN COMMERCIAL ACTIVITY- January 22nd 2021

Fri, 22 Jan 2021 17:02:07 GMT

The St Lucia Chamber of Commerce remains deeply concerned by the increased spread of the Covid- 19 virus on the island. The Chamber continues to work with our members to ensure the business community plays their part in limiting the level of the COVID-19 disease transmission within their communities.

Please note the List of Public Sector and Private Sector Commercial and Business activities/services allowed during “Scaled Down” operations in Saint Lucia Effective as of Friday 22^nd January 2021 to Monday 1^st February 2021.

Also attached is the Press Release form the Ministry of Commerce on Scaled Down Operations In Saint Lucia January 22, 2021.

The Chamber remains committed to our members and the nation in safely maneuver through this era.

Security Management Systems Consultation Invite

(Past member) — Wed, 13 Jan 2021 13:47:04 GMT

The Saint Lucia Bureau of Standards develops and promotes standards for the protection of the health and safety of consumers and the environment as well as for industrial development in order to promote the enhancement of the economy of Saint Lucia. In the process leading to the adoption of standards, the comments of stakeholders and the general public are solicited to identify and address areas of concern and to ensure that consensus on the standards are achieved. The SLBS is inviting stakeholders and general public to a consultative session, in an effort to gather public feedback on the following draft documents proposed for national adoption for which comments are solicited from stakeholders.

⎯ DNS/ISO 18788:2015 Management system for private security operations — Requirements with guidance for use

⎯ DNS/ISO 28000:2007 Specification for security management systems for the supply chain

⎯ DNS/ISO 28001:2007 Security management systems for the supply chain — Best practices for implementing supply chain security, assessments and plans — Requirements and guidance

⎯ DNS/ISO 28002:2011Security management systems for the supply chain — Development of resilience in the supply chain — Requirements with guidance for use

⎯ DNS/ISO 28003:2007 Security management systems for the supply chain — Requirements for bodies providing audit and certification of supply chain security management systems

⎯ DNS/ISO 28004-1:2007 Security management systems for the supply chain — Guidelines for the implementation of ISO 28000 — Part 1: General principles

These standards help organizations to assess security threats and manage them as they arise in their supply chain. These can also be applied to any size business, and at any point in a supply chain, to develop reliable disaster management strategies in case unforeseen problems arise. The objectives of the consultation will be to:

➢ Provide background information on the standard and the rationale for its development.

➢ Familiarize stakeholders with the technical content of the standard

➢ Document the critical input of stakeholders into the standard for the consideration of the technical committee

The consultative session will occur via Zoom Online Platform on Friday 29 January 2021 at 9:30 a.m.

You will need to register for this meeting by clicking on the link: https://zoom.us/meeting/register/tJUuc-murT0pHNDn82fUEIzVN8DQ9dzx1T3F After registering, participants will receive a confirmation email containing information about joining the meeting.

You may access the standards available for comment via the SLBS Draft Standards Portal here: https://www.slbs.org/2020/12/01/proposed-standards-for-public-comment/ We look forward to your active and constructive participation during the consultative process for this important standard.

Draft Standards for Comments

(Past member) — Tue, 12 Jan 2021 18:11:24 GMT

The following draft standards are being proposed for adoption as Saint Lucia National Standards:

DNS_ISO 20410 2017 Bareboat charter Approved for PC 12-20.pdf

DNS_ISO 17480 Packaging Ease of Opening approved for pc 12-20.pdf

DNS_ISO 11156 2011 Accessible design General approved for PC 12-20.pdf

DNS ISO_16000-40_2019 Indoor Air Quality Management Systems Approved for PC 12-20.pdf

DNS ISO_16000-30_2014 Sensory testing of indoor air Approved for PC 12-20.pdf

DNS ISO 19809-2017 Packaging-Information and Marking Approved for PC 12-20.pdf

DNS ISO 11683-1997 Tactile Warnings of Danger Approved for PC 12-20.pdf

DNS 22-5 Home Accomodation approved for PC 12-20.pdf

DNS 1-7 Cosmetics_Packaging and labelling Approved for PC 12-20.pdf

In the process leading to the adoption of standards, the comments of stakeholders and the general public are solicited to identify and address areas of concern and to ensure that consensus on these standards is achieved. We are therefore seeking comments on the above.

Accordingly, the afore-mentioned standards or the one with interest to you or your organization are attached for the perusal and comments from all with interest. Where it is an identical adoption of the IEC, ISO, ASTM and CRS standards for circulation, the full texts of the standards are not available for mass circulation.

Please use the review form for your comments via mail, your comments should be addressed to the Head of the Standards Development Department.

Chamber Seeking Members Involvement to Protect Livelihoods; "Lets help MSMEs Utilize the COVID -19 Protocols"

(Past member) — Tue, 24 Nov 2020 12:51:24 GMT

Recognizing that the Covid-19 Pandemic has created and is creating unimaginable pressures on all businesses, big and small. The Chamber remains concerned that many firms in the micro and small business sector especially those in the informal sector are facing great difficulty in remaining afloat. The Covid-19 Protocols are also placing an extra cost on all businesses and in the case of the informal, micro and small business sector many are incapable of carrying these extra costs. These business may well pose a high threat for spread of the virus within their operations.

We wish to aggressively support the use of the Covid-19 Protocols as laid out by the health authorities, in particular, the wearing of masks, regular hand sanitizing and of course physical distancing. We do not believe that businesses, or any one should have to choose between lives and livelihoods. We remain strong proponents of the viewpoint, that as a Chamber we must, not only encourage the following of the health protocols, but we must, provide information and seek to empower persons and businesses to take responsibility for helping the nation co-exist with COVID-19. The micro, small and informal sector we think, need support and encouragement to utilize the protocols within their business operations. Remember these sectors are vital cogs in our business and socio economic wheel.

Noting the challenges faced by businesses in these sectors we seek to initiate a program of support and we invite members to join us:

Donation of COVID-19 Protocols

Signage- Poster/ Stickers - Social Distancing Signage, Face Mask Required Signs, Temperature Check Sign, Germ Prevention Covid -19 (Sanitize upon entry)
Floor Decals/ Physical Distancing - One-way Shopping, 6FT distancing,
Separators for Staff and Cashiers from Customers
PPE- Face mask, Face Shield, Disposable Gloves, Disposable Aprons
Sanitizing Equipment/ Product
Hand Sanitizers

The intention is for the Chamber to provide these goods to micro and small business so that they can be part of the economic activity and employment creation vehicle of the private sector. This we will do while encouraging them and helping them to observe the Health Protocol. Thus, helping to ensure their continued operation. This, we think will go a long way in reducing the spread of the virus in business places, particular small business and making sure they are safer for their customers and their staff.

The Chamber’s COVID-Impact Survey (Take2) has shown a disproportionate impact on small businesses and we can only imagine the impact on the micro, small and informal business sector. We welcome product as mentioned above as well as cash contributions where we can source some of these items, to give to that sector.

Members willing to be part of this most valuable venture should contact the Chamber at email: info@stluciachamber.org or tell. 758 452 3165.

Saint Lucia Development Bank(SLDB) “Energy for Sustainable Development in Caribbean Buildings (ESD)”

(Past member) — Tue, 24 Nov 2020 12:47:26 GMT

Chamber Members and the wider business community and even home owners now have access to low cost finance for implementing efficiency gaining projects in their homes and business. For businesses, the cost of electricity is a significant part of operating costs and in these difficulty times efficiency gains have even higher returns.

The BANK (SLDB) recently entered into an agreement with the CARIBBEAN COMMUNITY CLIMATE CHANGE CENTRE (“CCCCC”), to facilitate the implementation in Saint Lucia of this most valuable project entitled “Energy for Sustainable Development in Caribbean Buildings (ESD)”

Through the ESD Project, the CCCCC will collaborate with the Saint Lucia Development Bank (SLDB) to establish a Pilot Energy Efficiency Financing Facility (EE Facility). In this regard the CCCCC, through the ESD Project will make available to the SLDB, grant funds in an amount of One Hundred Thousand United States Dollars (US $100,000) and the SLDB shall provide up to Eight Hundred Thousand United States Dollars (US $800,000) in co-financing, through cash and in-kind, from its own sources or in collaboration with other financial institutions.

The Facility provides “blended financing” comprised of grant and loan financing for Energy Efficiency/Renewable Energy(EE/RE) sub-projects in the residential, commercial / private (including tourism and manufacturing) / Agricultural Sectors, with a focus on buildings, including but not limited to:

Lighting replacement of obsolete lighting such as incandescent bulbs and inefficient fluorescent lighting with efficient lighting including Light Emitting Diodes (LED);
Cooling equipment such as air conditioning, replacement of window units and inefficient min-split air conditioning with inverter-based units and/or efficient air conditioning central units and commercial refrigeration;
Building Envelope building envelop measures such as roof cooling, window seals and door sealants that reduce the heat gain of the buildings, including window and roof insulation and/or measures that reduce energy losses such as automatic door closers. occupancy sensors and programmable thermostats; and
Renewable energy and resource efficiency technologies such as photovoltaic pumps, solar water heaters, solar dryers and low flow plumbing technology, mini hydro, wind and biogas systems

Eligible applicants must meet the Bank’s lending criteria including:

The financial soundness, capacity and credit worthiness of the borrower;
The financial viability and technical feasibility of the project intervention;
Ability of the client to meet their contribution to the project in accordance with the equity contribution requirements; and
Acceptability and adequacy of the collateral pledged to secure the credit exposure.

Interested applicants are asked to call the SLDB at telephone # 4567532 for more details.

St. Lucia Chamber Makes Decisive Input in CARICOM Discussions on Front of Labelling Packaging

(Past member) — Tue, 24 Nov 2020 12:42:57 GMT

With support from and through the Caribbean Chambers of Commerce Network, (CARICHAM), the St. Lucia Chamber of Commerce Industry and Agriculture has been able to make a definitive input into the CARICOM discussions on the issue of Front of Labelling Packaging for Foods. Members may be aware that there have been proposals advanced for the inclusion of specific nutritional information to be placed on all prepackaged foods manufactured and entering the region.

The intention is to ensure consumers are aware of the nutritional contents of pre-packaged food in light of the prevalence of non-communicable diseases in the region. The Chamber has made it clear that is not opposed to the application of front of package labeling. The primary issue is the “system” that was being advanced, which we are concerned could prove to be a significant tariff barrier, as it is not one used by our primary trading partners, such as the USA and UK. Additionally, we were concerned that no regulatory impact assessment has been conducted.

We can report that these and other concerns were shared with the St. Lucia Bureau of Standards who included them in the National Position. At this time the measure is in abeyance as more technical work is being conducted. The St. Lucia Chamber’s efforts were advanced with support from Chamber Board of Directors Member, Dr. Alison Gajadhar who is serving on the CARICOM Private Sector Technical Committee, representing CARICHAM and St. Lucia.

At this time the proposed regional standard has not been adopted by CROSQ. It has been agreed that 'regulatory impact assessments' on the use of the 'high-in' octagon model and other models, be conducted in a sample number of Member States; and that CROSQ wait for the outcome of this study, before finalizing the regional standard for labelling of pre-package foods. It is envisaged that this study would take place over a 12-month period.

Engaging the South in the New Normal- No Business Should Feel Isolated

(Past member) — Thu, 24 Sep 2020 13:45:17 GMT

The Chamber’s pledge to incorporate the need of all its members in its development and advocacy agenda over the last few years has led to the creation of program specifically designed to meet the needs of the Members located in the Southern parts of the island through the Southern Members program.

This program has enhanced the Chamber’s relationships with members located in the south, while enhancing relationships between members of that community. The Chamber notes that the Covid-19 era interrupted the delivery of services and hosting of planned particularly events included in the 2020 Chamber Southern Community event calendar.

Remaining focused on its objective of an increased presence in the south of the island, the Chamber has rekindled the conversation with members to ensure the comprehensive understanding of emerging issues and exploration of possible solutions.

On August 26th 2020, members met virtually and discussed the subject Engaging The South in the New Normal, to share best practices for business survival, and to identify appropriate actions to be taken to address concerns. Some of the concerns highlighted included clarification on availability on import duty and tariffs available for local businesses; limited supplies of certain inputs and products, the market’s reluctance to spend and the overall increased prices of goods.

The meeting acknowledged the priority areas of concern and relevant agencies to be engaged as the modified agenda for Members in the South. The Chamber will meet with members again in mid-October 2020 to provide members with an update on the way forward and an update on progress in helping to address issues raised.

No business should feel alone is such a crucial time. The Chamber's Membership Officer, Sumitra Jagroop-Leo emphasized that moving forward the Southern Business Community and Chamber Members operating in this part of the island is even more important, and reiterated its commitment to members, especially during this era.

Chamber Engages NIC on Modified Approach Adopted

(Past member) — Mon, 21 Sep 2020 14:18:02 GMT

As many national institutions and firms adapt to the new realities posed by the spread of the Covid-19 virus and play their role in limiting the spread, numerous changes have had to be introduced to how business is conducted. The National Insurance Corporation is no exception and the Chamber and its members met with the institution to discuss, a recently introduced innovation in how it pays short term benefits to claimants. All short-term benefit payments are now paid directly into the bank accounts of beneficiary.

The business community applauded the NIC for the move to greater use of digital technology in delivery of its services to the public and business community. The primary areas of discussion centered around the operational impact of this new approach and the need for information to be shared with employees on these and other NIC matters. In fact, the need for the NIC to engage in regular and continuous dialogue with key stakeholders, especially employers, was expressed by the Chamber Members. This point was reinforced by the reminder that it is employers who in fact pay fifty percent of contributions on behalf of employees. As such the NIC should see them as front and center in the dialogue and frame of reference of the NIC as it innovated and sought to improve its service delivery.

Secondly, the Chamber Members expressed their support for the NIC’s efforts at reviewing and amending the legislation which guided the institution, to permit it to respond to current challenges, changes and opportunities. The Chamber promised to lend its voice for Government to more expeditiously review and implement the reforms and amendments. The discussion also spoke to opportunities for amendments to current forms to permit provision of all necessary data.

The Chamber took the opportunity to point out that the practice of its member to pay staff full salary when on sick leave, allowing staff to refund the company on receipt of the NIC payment was instituted to help staff. This was because in many cases employees could not afford to be out of pocket while awaiting receipt of the NIC benefit payment. The Chamber members also acknowledged that the introduction of direct deposit of short-term benefits should go a long way in speeding up the receipt of the benefits by staff.

The NIC also agreed to review “a draft authorization to share information with employers” prepared by The Chamber. This was to ensure it met all NIC requirements to be honored. The Chamber agreed to make every effort to continue and call for regular discussions with this important institution as part of its engagement strategy and recorded its support for continued modernization of the NIC and its operations.

Members DRAFT -Authorisation letter from employee.docx

The State of Emergency

(Past member) — Fri, 03 Jul 2020 16:01:33 GMT

The issue of the continued State of Emergency which is set to expire in September has been debated for some time. Under the current state of emergency Government has continues to maintain a “curfew” i.e. from 12: am., to 5:00 a.m. A limit of gatherings of more than 200 persons, ability to restrict some business activity from operating as well as face mask in public and social distancing rules can be enforced.

There are the strong civil libertarians who are uncomfortable with the “power” this situation provides Government and other National Institutions. The SOE permits the abridging of ones’ civil liberties with little redress available and allowing institutions to act in ways that many would find unacceptable under normal circumstances. Some have gone on to argue, that “there is no state of emergency in St. Lucia.” Note is made of the successful containment of the Corona Virus and the move to reopen the country as evidence that the SOE does not exists and as such should be lifted. Simultaneously others point out that the SOE limits peaceful gathering and the most important political rallies, demonstrations etc., including the normal electioneering which can take place.

The Chamber Secretariat did a little research to better understand some of the rationale being advanced by Government and found out the following:

The State of Emergency provides the Government and the Health Authorities with greater latitude to move quickly and act decisively in the case of any eventuality with an outbreak of COVID-19 and is thought to be very useful and even needed by the Health Authorities. Included among these are: closing off and quarantining parts of the island if need be, isolating persons and areas on short notice, as well as reinstating scale back of business and other activity if an outbreaks is detected.

The Cuban Medical Team was recruited to be in St. Lucia until September, 2020, the presence of the Cuban Medical Teams is facilitated by the State of Emergency but is not the sole and main reason for the State of Emergency. The nurses with the Cuban Medical Team have been registered by the Nursing Council however the Medical and Dental Council have not registered the doctors as they do not have the relevant paper work to permit the process. The Medical and Dental Practioners Act, apparently does not provide the Council with leeway to register doctors without the required paperwork. The paperwork was not submitted prior to or since arrival, and the process is also a long and drawn out process which the Council is not able to adjust. Further the Act, permits the Governor General to authorize the Doctors to work without the registration during a state of emergency. (Medical and Dental Practioners Act of 2013).

Some have suggested that the US Comfort who were accommodated, without registration, the Secretariat has been informed that the US Comfort doctors and nurses were registered through the normal process, the documents and applications were submitted well in advance and only those who were registered were permitted to practice during their visit.

The Office of the Chief Medical Officer has shared the concern that as the economy is opened up, with more liberty for people to move around the island, tourism set to recommence and more St. Lucians abroad to be repatriated, the risk of spread will rise and as such the Health Experts are of the there is good value in the use of the State of Emergency. The view is a Health State of Emergency would not allow the flexibility and speed that may be required in the eventuality of a Covid-19 spread which the State of Emergency allows. The Health Emergency Act., requires a series of protocols and steps that may hinder a swift response.

Based on the foregoing it would appear that the Government’s decision to continue the State of Emergency was based on the advice from the Medical Authorities. The question whether the foregoing provides sufficient justification for the SOE. The additional component is whether the same could be achieved differently, i.e. monthly extensions.

From a practical perspective, at this time nearly all businesses are being allowed to operate, there remains restrictions on gatherings of 200 persons or more also on movement of persons during curfew hours, and face masks must be worn in public. The Chamber’s ongoing survey seeks to gauge members view on this matter.

Reopening to Tourism

(Past member) — Fri, 03 Jul 2020 15:13:10 GMT

The reopening of the St. Lucia Tourist Industry is fraught with great misgivings as we seek to find a balance between maintaining a “Covid-19 free” country and the provision of livelihoods for thousands of St. Lucians who have been out of employment since the end of March, 2020.

The Chamber has applauded the Government and the Ministry of Health in particular for the manner in which they have guided our nation through the initial phase of the pandemic. We, meaning St. Lucia have been able to contain and restrict the spread of the virus on island and we have not suffered any deaths linked to the virus. From the early scale back of non-essential commercial and social activity, to the more widespread shutdown of the borders, to a gradual and phased opening, we have weathered the storm very well so far.

Now, as we come to where the rubber hits the road, how do we live with Covid-19? Some have argued that we should not open our borders to tourism, particularly the US. Some have argued that “we” do not need tourism, the local economy can carry “us”. We are no doubt aware that a significant percentage of Chamber Members say they cannot continue to operate in a “zero” environment for more than five months.

We must recall the over 13000 St. Lucians laid off, one week after airlines stopped flying to St. Lucia. Some have been fortunate to receive some finance from the NIC. We need to place this in perspective, over 60% of working St. Lucians earn between $1000 and $1500 a month, the arithmetic is simple. Thus the need to examine how and if we can get the tourism sector started again. This discussion is required in a fair, rational and balanced manner.

The protocols initially advanced by the Government of St. Lucia placed public health and safety appeared to be paramount. In fact, the initial protocols, requiring travelers to show evidence of a negative Covid-19 test that had been taken 48 hours before the date of travel has been decried as excessively onerous and impractical. In fact the airlines industry has made known that they will not be interested in screening passengers prior to the passenger boarding the plane. And the market has generally rejected this.

The Government of St. Lucia has amend this requirement to a negative test 7 days prior to travel, in addition to testing on arrival, along with temperature checks at arrival on the airports. Additionally protocols to limit the interaction between arriving visitors and locals have been established by limiting the number of vehicles permitted to transport guests as well as the number of locations (hotels) where guests can stay, all in an effort to limit the spread of the virus and make contact tracing easier.

The protocol established for enterprises; hotels, taxis, restaurants, tours etc., have been described as onerous and rigorous as well by both travel experts and the private sector players. Again, in the Chamber view reinforcing the perception that Health and Safety of the populace has been given priority in terms of how the reopened sector can operate. The requirements are so rigorous that complaints regarding the costs of meeting these measures abound, as well as arguments regarding the effectiveness of the measures in limiting spread to suggest that the standards, conditions and requirements set by the Government Authorities should be lowered.

The Saint Lucia Chamber of Commerce is impressed with the rigor of the protocols and the manner in which the health and safety of staff and other citizens have been taken account of and urges the industry players not to push back against the standards. Do not seek to have the standards lowered and increase the exposure of the populace to the spread of the virus. In fact, we believe that concern for the welfare of staff and the wider public is what is needed. We understand these will come at a cost. The industry players should support the Government and country as we seek to walk this fine line. The Industry should be seeking to surpass the standards set to protect the health and wellbeing of their staff and the wider populace ensuring that there is minimum spread. We also suggest that the sector review the existing health insurance plans which their staff have through them to ensure that they are sufficient in the current circumstances. In some industries persons are calling for hazard pay for workers who are on the front line.

The Government has also outlined a deliberate and strategic approach to expanding the number of players who will be able to offer accommodation services and the nature of activities that tourists will be permitted to engage in. The strategy sets out clearly, what events and eventualities, (quantitatively and qualitatively) trigger further opening up of the sector, as well as what causes a scale back or reversion to a more restrictive phase. Again, the profound and deliberate nature of this plan builds the confidence of the Chamber in the approach being promoted.

We also note the assertive work being done as far as preparing and expanding the capacity of our health sector to treat with any spread of the virus. We welcome the efforts to build on the primary health care system by the establishment of the respiratory clinics and conversion of VH to Respiratory Hospital. The presence of the Cuban Medical support team assumes even greater significance at this time.

The Chamber thus, notwithstanding its profound and genuine concern regarding the exposure of our citizens to the COVID-19 Virus when the borders are opened to tourism, supports the approach being advanced by Government on this matter. We urge government to remain vigilant. Continue to monitor international developments, (US) maintain and ensure the institution and practice of the highest level of protocols for operators who wish to participate in the industry, at the initial and other phases. It would also be important to consult with the various national institutions and keep the entire country informed of developments as we move along this difficult but necessary path.

We appeal again to our private sector colleagues in the hospitality sector, to remember, our people must come first, as without them we have no industry or country. The private sector players in the non- hospitality sectors, have had to incur additional costs so that they can operate in the new Post Covid-19 environment. You too will have to do the same without any commensurate increase in revenue. The reopening will be slow and like the non- hospitality sectors have discovered, the market and wider economy has changed. Costs have increased and volumes of sales are struggling to catch-up. Margins have virtually disappeared and survival is the name of the game for now. If the other sectors can do it, so can you. We are all aware that Government does not have the luxury of printing money to bail anyone out, so we all need to put our shoulder to the wheel, treat our staff and customers with humanity, get creative, use the technology and work with your suppliers and banks to find a way to a brighter sunny side for St. Lucia.

Chamber Symposium Impels Members to Operate Safely in the New Workplace

(Past member) — Wed, 01 Jul 2020 17:28:46 GMT

As the business community seeks to restart their business operations, ever aware of the Covid-19 pandemic risks, concern for the welfare and safety of workers and customers dominates the consideration of every business. In recognition of this “new” reality, the St. Lucia Chamber of Commerce convened a symposium geared at providing members with information on scientifically tested and proven approaches to successfully mainstreaming health and safety considerations as they operate in the new post Covid-19 environment.

On June 18^th 2020, The Chamber hosted Webinar titled “Ensuring health and Safety in the New Workplace” which brought together firms from many different industry sectors to participate in an interactive and informative dialogue. Experts provided insight in three pertinent areas: (1) Cleaning and sanitization protocols, (2) Air quality protection (3) Utilizing service excellence to secure customer and employee health.

The subject of “cleaning and sanitization protocols” was led by Lewis Industries who demonstrated practices which can reduce the risk of exposure to harmful micro-organisms, while H&L Environmental Services Ltd. addressed the subject of environmental controls for protection against air contaminants in the workplace including providing a visual overview of biological contaminants such as the Flu and Covid-19 virus and how they spread. The symposium concluded with a presentation and discussion led by Incognito on securing customers’ and employees’ health through service excellence.

Participants were provided with practical and useful information and tips on how they need to organize and prepare their businesses to mitigate the spread of Covid-19 and as such provide their employees and customers with the confidence that their operations were safe to both.

The symposium discussed and debated workable and practical options for safe operations which led to the raising of concerns regarding national systems to alert the public early if there was an outbreak as well as the availability of information on the appropriate response of business and the country in such a situation. This, they thought would be useful to prevent panic among citizens and unnecessary business and economic shutdown.

The Chamber of Commerce remains prepared to ensure its members have access to necessary and valuable information on enhancing occupational health and safety practices among its members. The Chamber also plans to continue to provide support and services to members and the wider business community at this critical time as it has done since 1884. Members who missed the symposium should contact The chamber for access to the recorded version.

“Goods Must Move”; Chamber Virtual Luncheon

(Past member) — Wed, 01 Jul 2020 14:13:01 GMT

“Goods must move” is the motto of the St. Kitts & Nevis Customs and Excise Department, says Mr. Kennedy DaSilva, Comptroller of Customs and Excise in the twin Federation. This guiding principle was shared at the first Virtual Executive Luncheon of the Saint Lucia Chamber of Commerce attended by members and other invited guests, including Officers of the Ministry of Commerce and the Prime Minister’s Office, as well as invited guests from the private sector of the Commonwealth of Dominica.

The Luncheon hosted on Tuesday June 23^rd, 2020 used the Zoom platform thus ensuring social distancing. Participants ordered and consumed their Lunch at their convenience of choice dish and location. The presentation delivered by Mr. DaSilva was enlightening and informative both in the philosophy guiding the St. Kitts & Nevis Customs and Excise Department as well as in the practical manner in which they seek to ensure that the people of St. Kitts & Nevis and the business community benefit from, courteous customer focused quick and efficient service, while securing higher revenue intake for Government, high fines, more interdiction and lower prices for consumers.

From the manner in which they greet and treat passengers at the airport, to working closely with the numerous courier companies, using canine units, technology, constant training of staff, risk assessment, keeping customer service and ensuring a cordial working relationship with the private sector as key priorities. Mr. DaSilva shared the St. Kitts story and case study that left the participants realizing, “we can do this in St. Lucia”.

The Caribbean Network of Chambers of Commerce, (CARICHAM) which both St. Lucia and St. Kitts Chamber are active participants in created this vehicle for sharing of best practice, which we hope will catalyze an appetite for improvement in the way import and exports are handled in St. Lucia and other islands. St. Kitts presents a different paradigm in how trade facilitation is made a reality and benefits the consumer and common man. Pointing out that the aim is to have cargo released an at business premises within 2 hours of being off loaded and that the processes utilized by Customs in St. Kitts seek to impact positively the common man and not just businesses.

Mr. Da Silva indicated that from his and experience of other countries the traditional confrontational approach of the typical Customs & Excise Departments did not work and the use of a primary declaration approach, using modern management practices, where voluntary compliance program similar to an authorized economic operator one, that relies on advanced information including passenger and goods, manifests use of the ASCYUDA World customs entry program, which facilitates risk assessment, and thus minimizes container inspection and delays in goods delivery.

The St. Lucia Chamber of Commerce has for years been part of the discussion with the St. Lucia Customs and Excise Department and other stakeholders on similar initiatives. While the Customs & Excise Department of St. Lucia were not able to join the luncheon, the recoding will be shared with the Department and it is hoped that this will provide some impetus for action to be taken in that regard. Of particular interest for the Chamber is the issue of using the information from ASCYUDA World to identify the largest importers and conducting some risk profile and using that to reduce the extent of examination of containers and increasing the quantity of containers examined when needed during normal working hours.

The Luncheon was particularly timely as the St. Lucia Chamber is currently engaged in discussions with the Customs and Excise Department on subject of clearing of containers process and the related container examination and processing fees. The information shared at the Luncheon will go a long way in informing options and approaches to bring improved service and outcomes for all parties involved.

Chamber Encounter: To Open or Not to Open

(Past member) — Wed, 17 Jun 2020 18:02:54 GMT

This was the topic of the first Virtual Encounter, as the Chamber continue to engage with the Public Sector on issues of interest to members. In an effort to better understand the issues surrounding the Governments' approach to this most sensitive subject the St. Lucia Chamber of Commerce, Industry and Agriculture on 28th May, 2020 via the Zoom platform held this Encounter discussing the opening of the country to international travel and tourism.

The Panel included the Chief Medical Officer Dr. Sharon Belmar-George, Permanent Secretary in the Ministry of Tourism, Ms. Donalyn Vittet and the CEO of the Saint Lucia Tourism Authority Mrs. Beverly Nicholson-Doty. Some 55 members joined the Encounter where the speakers explained the approach taken, the strict protocols to be employed as well as the requirements for visitors to be permitted to enter the country.

An issue which was put front and center was the need for visitors to provide proof of a negative COVID-19 test taken no more than 48 hours prior to travel, while all returning nationals will be required to enter and remain in a government quarantine facility for 14 days.

New strict licensing requirements for hotels were also revealed that would allow them to manage guests and help restrict spread to the communities and workers were also discussed.

Chamber members were concerned about the spread of the disease to the local populace and the issue of visitors from the United States where it appears the virus had not been contained were raised, as well as concerns of the cross contamination that could occur between the visitors, workers in the industry and the school children who would be now back on public buses going to school.

The St. Lucia Tourism Authority pointed out the continued interest of tourists in St. Lucia as a high priced and valued destination and indicated that they were confident that visitors and the airline industry would move to meeting the standards set.

The Chamber members generally felt that the protocols established were rigorous and understood the rational for the phased opening of the industry. There was a sense that the standards while high and protecting of the St. Lucia public would be seen as prohibitive by visitors, primarily because the COVID-19 tests were not readily available in the United States, the main source market.

The Chamber intends to conduct more analysis and review of the issue as well as to continue consulting with the industry before rendering a specific set of comments on the Governments' plan. The Chamber was not part of any dialogue on the policy or plans, and was through this Encounter, seeking clarification and information which could help it understand the issues. The Chamber remains interested in the opening of the economy including tourism activity especially in light of the importance of the sector for employment and incomes to the people of St. Lucia as well as business linkages the sector provides. Therefore the Chamber is keen to find a way to balance the interest of economic activity with the crucial health and safety of St. Lucians.

Chamber Discusses Proposed Revision to Container Examination Fee

(Past member) — Wed, 17 Jun 2020 15:31:06 GMT

The Chamber held discussions with the Customs & Exise Department on the subject of revising the current "Container Examination Fee", which is assessed on importers who need to have their containers examined after working hours. The Customs Regulations (rev, 2008 140(3) (a) (b)) indicates that the standard examination fee is $125.00 to be paid if Customs decides to examine a twenty (20ft) foot container and $225 .00 for the examination of a forty (40ft) foot container, outside the normal working hours.

Initial discussions reveal that the Customs & Exise Department are of the view that the current fee have been in existence for a long time, the actual cost of overtime has now surpassed the current fee and Government is now subsidizing this service.

The Chamber Members were cautious about the proposal to increase the costs of doing business to companies and ultimately consumers at this difficult time. Moreover there were many longstanding and unresolved issues regarding efficiency and productivity improvements that have not been attended to. The Chamber suggested that a comprehensive look be taken at this time rather than the proposed piecemeal approach.

The Chamber pointed out that any increase in cost would be felt by consumers as this would be passed on. If however these increased costs were accompanied by productivity and efficiency gains this would be a "win-win" for Customs Officers, Government of St. Lucia, the Business Community and Consumers.

The Department noted that at this time when Government Revenue had declined due to COVID-19 Pandemic effects, GOSL should not be burdened with a huge overtime bill from the Customs Department. The Chamber in turn cautioned that at the current time when so many persons had been laid off and receiving only a small portion of their regular income through the National Social Stabilization program an increase in costs will impact consumers greatly.

The Department was also reminded that businesses were also experiencing reductions in sales volume and profits and as such they could ill afford increased costs. Moreover it was not mentioned that at this time; the volume of imports were down drastically, thus Customs Officers were not as busy as they usually were. This fact suggests that there should be less need for overtime if the Department was minded to approach the issue differently. With fewer containers being imported, there should be less need for containers to be examined after work hours. Moreover since the Staff were not as busy as they generally are, the option of establishing more than one examination team, and scheduling work in shifts could result in a better outcome for customers and consumers.

The Chamber also strongly recommends that the Customs and Excise Department, institute the full suite of modules of ACYUDA World which has the capacity to bring efficiency gains to the import/export process, increase the use of electronic and digital entries and document submission, activate the long promised "authorized economic operator, the use of the green line and the risk analysis procedures that would first lessen the need for examination of containers generally, and this for that to be carried out outside working hours.

The Customs Department was able to advise the business community of their own efforts already in transition, where during the COVID-19 period very few containers have been examined, a full container examination unit has been subject to examinations, and there are plans to expand the Examination Unit by reassigning Officers to this function.

Added to these efforts the Customs Department informed the private sector of a number of supporting recommendations that include an elimination of the processing fee, upgrading the ASCYUDA Program and a reexamination of other programs may lessen the number of containers examined and increase the efficiency of operations at the ports.

It was noted that the Customs & Excise Department seeks to advance this proposal quickly. The Chamber members remains doubtful of increased costs without commensurate attention being paid to efficiency and use of available technology in that respect. The Chamber however agreed to work with the Department as they promised to revive the Authorized Economic Operator Program and encourage their members to work honestly and diligently with the Customs Authorities in following the laws and rules.

Meanwhile the Chamber will continue to seek ways to make the efforts at improved trade and business facilitation a reality at the Ports in keeping with the WTO Trade Facilitation Agreement and through the National Ease of Doing Business Task Force. Additionally the Chamber will seek to inform itself and the wider community of best practices and ways in which the entire import export process can be streamlined.